← Back home
Case studyGrowth agency · 28 hires · 9 months
How a U.S. growth agency built a 28-person operations team in Cairo.
Nine months. 64% payroll savings. A 22-point lift in customer satisfaction. Here's the playbook we ran with their founder.
0
Hires placed
0%
Payroll saved
0 pts
CSAT lift
0 mo
From kickoff
The problem
Burning $480k a year on overflow ops.
The agency was hiring U.S.-based coordinators at $65k base just to keep client work moving. Margins fell from 38% to 19% in two quarters.
The solution
A pre-vetted Cairo talent, hired in 7-day sprints.
We mapped every role, built scorecards, and ran weekly intake cohorts. Three top candidates per role, with paid trial tasks before contract.
The results
Margins back to 41%. Faster response times.
By month 9 the team replaced 22 U.S. roles, added 6 new functions, and cut average ticket response time from 4h to 38min.
“CairoTalents quietly rebuilt our entire ops org. The bar is higher than it was when we hired in Austin — and we're paying a third of the cost.”
Mark Patterson
Founder, Northwind Growth
Inside the team.
A look at the people behind the numbers.
Want a team like this?
Book a free discovery call. Walk away with a hiring plan and 3 candidate profiles inside a week.
Book a discovery call →